Computer Problem Report Form







1. Describe your problem:



________________________________



________________________________







2. Now, describe the problem



accurately:



________________________________



________________________________







3. Speculate wildly about the cause



of the problem:



________________________________



________________________________







4. Problem Severity:



   A. Minor   __



   B. Minor   __



   C. Minor   __



   D. Trivial __







5. Nature of the problem:



   A. Locked Up     __



   B. Frozen        __



   C. Hung          __



   D. Strange Smell __







6. Is your computer plugged in?



   Yes __



   No  __







7. Is it turned on?



   Yes __



   No  __







8. Have you tried to fix it yourself?



   Yes __



   No  __







9. Have you made it worse?



   Yes __







10. Have you had a friend who knows



all about computers.  Try to fix it



for you?







Yes __  No __







11. Did they make it even worse?







Yes __







12. Have you read the manual?







Yes __ No __







13. Are you sure you've read the manual?







Maybe __ No __







14. Are you absolutely you've



read the manual?







No __







15. If you read the manual, do you think



you understood it?







Yes __ No __







16. If Yes, then explain why you can't



fix the problem yourself.







________________________________



________________________________







17. What were you doing with your computer



at the time the problem occurred?







________________________________



________________________________







l8. If you answered nothing, then explain



why you were logged in?



________________________________



________________________________







l9. Are you sure you aren't imagining



the problem?







Yes __ No __







20. Does the clock on your home VCR blink



12:00?







Yes __ What's a VCR? __







21. Do you have a copy of PCs for Dummies?







Yes __ No __







22. Do you have any independent witnesses



to the problem?







Yes __ No __







23. Do you have any electronics products



that DO work?







Yes __ No __







24. Is there anyone else you could blame



this problem on?







Yes __ No __







25. Have you given the machine a good whack



on the top?







Yes __ No __







26. Is the machine on fire?







Yes __ Not Yet __







27. Can you do something else instead of



bothering me?







Yes __